Radiqal Movement – Terms & Conditions of Service

1. These Terms & Conditions apply to all services, including but not limited to:

2. Group fitness classes

3. Personal training (one-on-one or small group)

4. Community activities (e.g. Mermascs, Dykes n Hikes, community walks, swims, etc.)

5. Events (e.g. Sports Days, movie nights, celebration gatherings)

6. Workshops and education-based events (e.g. Rainbow Self Defence, webinars)

7. Any other activity, product, or service offered under the Radiqal Movement name

8. Your agreement is with Radiqal Movement staff (e.g. personal trainers, instructors, activity leaders, event facilitators) who deliver these services.

9. You are asked to pay special attention to the provisions related to cancellation, lateness/no-shows policy and our Radiqal rules.

10. These Terms & Conditions may be updated or modified at any time. Continued use of our services constitutes your acceptance of any revised terms.

1. All Radiqal Movement Coaches, Trainers, and Facilitators have appropriate qualifications, training, or community expertise for the services they provide.All staff delivering personal training hold at least one recognised Exercise Science or Personal Training qualification.

2. Radiqal Movement staff commit to creating an inclusive, queer and gender-affirming environment.

1. Radiqal Movement staff will design best-practice, accessible movement opportunities. We will offer modifications to exercises, movements and opportunities wherever possible.

2. While we aim to support your goals, "results" from physical training or events cannot be guaranteed. Your progress depends on your effort and consistency.

3. All personal information you share will be treated as confidential in accordance with our privacy policy.

1. You agree to participate in services in a way that respects others and honours our kaupapa.

2. You must complete a Pre-Exercise Screening Questionnaire before participating in our group fitness classes and personal training services. It is your responsibility to keep your health information up to date with your trainer or service leader/facilitator.

3. You must wear suitable clothing and footwear for safety during physical sessions. If you need any support with this, feel free to reach out to us. 

4. A medical clearance may be requested before participation in certain services. If this is required, you agree to provide documentation from a registered medical professional.

5. You accept there are inherent risks in physical movement and outdoor activities. Radiqal Movement is not liable for injuries except where they result from gross negligence or wilful misconduct by staff.

6. Radiqal Movement cannot be held liable for unknown or undeclared medical conditions.

1. Payment must be made in advance for all services unless otherwise agreed.

Personal training sessions must be paid for at least 24 hours prior to the scheduled session.

2. Acceptable payment methods include online payment via Stripe, or internet bank transfer by prior agreement.

3. Prepaid class packages (when available) are valid for two months from the purchase date or nominated start date and are non-refundable.

1. Cancellations for scheduled services (including personal training or group fitness) require 24 hours' notice.

2. Late cancellations or no-shows will be charged the full session cost and are not eligible for refunds.

3. If you arrive more than 15 minutes late, the session may be forfeited at the discretion of the instructor or trainer.

4. In cases of unexpected or unavoidable events (e.g. illness, family emergency), exceptions may be considered—please get in touch with us as soon as possible.

5. Payments for events, workshops, and other community activities are non-refundable unless stated otherwise.

1. You agree to our rules, including our safety rules, before engaging in any Radiqal Movement activity to ensure to safety and comfort of all participants.

2. Where legally required, staff holding physical sessions hold current NZQA-accredited First Aid certificates.

1. 
   Radiqal Movement is not liable for:

2. 
   i. Injury or harm resulting from your own actions or failure to follow safety guidance.

3. 
   ii. Events that could not be reasonably foreseen.

4. 
   iii. Loss or damage to personal property during activities or events.

5. iv. Consequences of ignoring staff advice to seek medical attention.

1. All training materials, event resources, and other content remain the intellectual property of Radiqal Movement.

2. You agree not to reproduce, share, or distribute any material (digital or physical) provided by Radiqal Movement without written permission.

1. Photography, video, or audio recording during sessions is only permitted with express consent from Radiqal Movement and the individuals involved.

2. By participating in Radiqal Movement events or services, you grant permission for your image (photographic, video, or audio) to be used by Radiqal Movement for promotional or documentation purposes unless you explicitly opt out in writing.

1. We collect personal information you provide voluntarily (e.g. name, contact details, health info). This information is used solely to:

   1. Deliver services safely and respectfully

   2. Manage bookings and communication

   3. Uphold our duty of care

2. Information is stored securely and only accessed by relevant Radiqal Movement staff. Our website is hosted by Wix.com Ltd, which may process your data on our behalf.

3. You may request access to your information or request a correction by emailing rm@radiqalmovement.com.

1.       Staff of Radiqal Movement have the right to change these Terms and Conditions, for example, to be able to offer new services or as required by law. We will notify you of any change. When such a change(s) is made, if dissatisfied you can cancel this agreement once you have made any payments already due to Radiqal Movement. 

2.        You are responsible for keeping all your contact information and marketing preferences up to date with your Coach. In order to comply with the Data Protection Act 1998, staff will only do what you ask them to do, or what you have given them permission to do with any personal or sensitive information held about you.